19 July 2013
During a routine inspection
People we spoke to were complimentary about the service they had received. One person told us that they had joined the practice on the recommendation of a friend and another told us, “I really can't fault the service." People felt that they were provided with clear information about the treatment options available. One person commented, "I knew exactly what treatment I would be undergoing and how much it would cost." People who were nervous about going to the dentist told us that staff were friendly and patient with them. We saw staff using a variety of methods to help people feel more relaxed.
People told us that they were happy with the cleanliness of the practice. We saw that there were good arrangements in place for infection control including the use of protective equipment and procedures for keeping premises and instruments clean. This meant the risk of infection for people using the service was minimised.
We found that staff recruitment procedures were not always applied consistently. Staff told us they felt they had received sufficient training to meet the needs of people using the service.
There were procedures in place to monitor the quality of service and identify improvements where necessary. These included risk assessments and audits of services and equipment.