St Clare's Court

Updated 15 May 2025

Date of Assessment: 16th May 2025 to 09th July 2025. During this inspection we inspected 6 quality statements under the key questions of safe, caring, responsive and well-led. We carried out this inspection in part due to concerns received about the service, we found that people were protected and kept safe by a team of caring and skilled staff who knew them well.

St Clare's Court is a residential home providing personal care to older people and people living with a dementia. It accommodates up to 58 people across two floors in one purpose-built building. There were 56 people using the service when we visited.

The home had a very well maintained and tastefully decorated environment and grounds that were used by people, their friends, and relatives. There was a very positive culture and atmosphere at the home and visitors were welcomed with no restrictions. Staff were very kind, caring and keen to promote people’s independence. People’s food and fluid needs were met and people told us they enjoyed the food. Care plans were person-centred, and medicines were administered safely. Risk assessments were in place and regularly reviewed.

Staff recruitment processes meant staff were suitable for their roles and supported people safely. Staff had a good understanding of safeguarding processes and respected people’s wishes. Where people were unable to make their own decisions, they were supported in-line with the principles of the Mental Capacity Act 2005.

The management team were extremely knowledgeable and understood the responsibilities of their roles. They had excellent quality assurance systems in place to ensure oversight of the service.

Updated 15 May 2025

The outcomes for people receiving care and support were exceptional and we received extremely positive feedback from people and relatives about the care provided. We were told they felt safe and were fully involved in the planning of their care.Relatives and people gave us several examples where the provider had taken steps to go above and beyond to ensure people were involved in activities that were meaningful for them. Relatives told us they thought the home was maintained to a high standard, with a good range of activities, and people felt staff delivered the care and support they required.

Everyone we spoke with told us they felt the service had enough staff and that they were cared for by a consistent and highly skilled workforce. People and relatives knew about their care plan and felt they could contribute to changes and raise concerns if they needed. Several people described how staff treated them kindly and maintained their privacy and dignity during personal care tasks. People knew how to raise concerns or make suggestions for improvement, and it was evident people and relatives knew the leaders well.

The feedback received from people and relatives was overwhelmingly positive. One relative told us, “I can’t fault the staff here enough, they do so much, they’re lovely and they know [person] inside out. The manager knows everyone and is always there to help.”