The Care Quality Commission
  • Dentist
  • Dentist

Archived: White House Dental Practice

45 High Street, Knaphill, Woking, Surrey, GU21 2PX (01483) 473850

Provided and run by:
Mrs. Niruba Srinivasan

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

8 January 2014

During an inspection looking at part of the service

During our inspection in October 2013 we found that the provider had not met the regulations that related to the recruitment of staff or assessing and monitoring the quality of the service.

We saw evidence during this follow up inspection that the provider had taken the necessary action in relation to these two areas of non-compliance.

16 October 2013

During a routine inspection

We spoke with three patients who received treatment and observed two people during their treatment. The patients we spoke with told us that the staff at the practice always explained the treatment to them so they understood. However we did not see information around the surgery, that was easy for patients to see, that related to the costs of dental treatment. .

We saw that patients were spoken to in a kind and considerate manner. We looked at treatment records and saw that patients were asked about their overall health at each appointment they attended. We also observed this during our visit.

We found that staff were trained to identify different forms of abuse against vulnerable adults and children and knew who to contact if they had any concerns. Patients told us that they felt safe at the practice.

The practice was clean and tidy. We found that there were processes in place that reduced the risk of infections. Staff at the practice had an understanding of infection control.

We looked at the practice recruitment processes. We found that the staff files did not have information about why they had left their previous employer.

The practice had systems in place to assess and monitor the quality of the service. This included health and safety audits, environmental audits and equipment testing. However the practice had not undertaken a patient survey since 2011 to gain their views.