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Inspection Summary

Overall summary & rating


Updated 5 May 2018

The Glen Care Home provides care and accommodation for up to 52 people in one adapted building. At the time of our inspection there were 49 people living in the home.

The Glen Care Home is a “care home”. People living in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Currently there is no registered manager for the service this is a legal requirement. However, a manager has recently been appointed and is planning to make an application to be the registered manager of this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The inspection took place on 31 January and 01 February 2018 and was unannounced for the first day and announced for the second day. This inspection took place because of change of provider. The home was previously owned by Bupa Care Homes however, since December 2016 is owned by HC-One Oval Limited.

Improvements were needed to ensure care plans provided person centred information and guidance about some people's care needs. We have made a recommendation for the provider to look at how to ensure this information is available to staff.

People and staff were positive about the change in provider. One person said, "I have not noticed a lot of change which is good. Hopefully they will decorate the home some of it is looking bit tired." Another person said, "There has not been major change which I like because it is all ok as it is." One staff member told us, "I am not anxious about the change they are talking with us about what they plan to do which is good."

The arrangements for supporting people with their medicines were good and people received their prescribed medicines at the times required and people's health and welfare were protected. However, there needed to be a review of how antibiotics were administered.

People told us how they felt safe living in the home. One person said, “I’m well cared for and I feel safe because the staff are helpful and will do anything for you”. Another person said, “I need a lot of help, I feel safe because the staff are always pleasant about helping me." A relative told us, "I leave here knowing (Name) is safe and well cared for that is a real comfort for me."

Staff were confident about raising any concerns about the safety and welfare of people and action being taken to address their concerns ensuring people were safe.

The service was responsive to people's changing care needs and had good arrangements for getting support from outside professionals such as tissue viability nurses and dieticians. A healthcare professional told us, "This is one of the better homes. They really care about their patients and are proactive and will always ask for advice." A relative said; “ They have given ( my relative) excellent care, during the flu they made sure everyone had extra drinks, medicines, and got the doctor in when needed, I'm sure that’s why they’ve all come through it so well because of such good care."

People spoke of a caring and welcoming environment. One person told us, "I’m very happy here, the staff are very kind and they look after me with great care.” Another person said, “I’m very well cared for, and nothing is too much trouble”.

There were regular activities and people were able to maintain their contacts with the local community. One person told us, "I enjoy doing different things." Another person said, "I do not always go to the activity but it is always there if I want it."

People were confident of having their views and concerns listened to by the manager. One person said, "(Name) is very good, a

Inspection areas



Updated 5 May 2018

The service was safe

People benefitted from the safe management of medicines however improvements could be made where people had been prescribed antibiotics.

People were supported by staff who had received pre-employment

checks to ensure they were suitable for the role.

People benefitted from staff who understood their responsibility to report any concerns about possible abuse.



Updated 5 May 2018

The service was effective

People benefitted from staff who had the skills and knowledge to meet their needs effectively and competently.

People benefitted from receiving meals which were nutritious and met their needs.

People's rights were protected and upheld particularly in relation to the gaining of consent to provide care and support.

People's legal rights were protected.



Updated 5 May 2018

The service was caring

People's dignity and right to privacy were respected.

People benefitted from meaningful and supportive, caring relationships with staff.

People's needs were responded to in a timely and sensitive way.

People benefitted from maintaining their relationships with family and friends.


Requires improvement

Updated 5 May 2018

The service was not consistently responsive

People may not always receive responsive care because of a lack of guidance for staff.

People had the opportunity to express their views about the quality of care they received.

People have the opportunity to express their views about the quality of care provided in the home.



Updated 5 May 2018

The service was well led

The transition to a new provider was progressing in a positive and thoughtful manner and ensured continuity for the people living in the home.

People benefited from an open and approachable manager.

People were able and encouraged to voice their views about the quality of the service.