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MNA Home Care Services LTD

Overall: Good read more about inspection ratings

Sabichi House, 5 Wadsworth Road, Perivale, Greenford, Middlesex, UB6 7JD (020) 8537 3256

Provided and run by:
MNA Home Care Services Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 18 August 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was conducted by one inspector and an Expert by Experience undertook telephone interviews with people using the service and their relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We were due to inspect the service in May 2021 and gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection. However due to unexpected circumstances, the premises became inaccessible and the office closed for a short period which meant we had to re-schedule the inspection to July 2021.

Inspection activity started on 04 June 2021 and ended on 14 July 2021. We visited the office location on 14 July 2021.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We spoke with six people using the service and fifteen relatives. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with the provider, registered manager and a consultant who used to work for the service and now provided support with the provider's quality assurance as an external advisor. We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We emailed 90 staff to ask about their experience of the service and received responses from 17 staff.

Overall inspection


Updated 18 August 2021

About the service

MNA Home Care Services Limited is a domiciliary care and support agency for people living in their own homes. The majority of people receiving support had their care funded by local authorities. At the time of the inspection the service provided support for approximately 296 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had systems and processes to help keep people safe including risk assessments and risk management plans. Medicines were managed safely. The provider had systems to manage infection prevention and control including the effective use of personal protective equipment. COVID-19 testing and information around vaccinations were in place to help protect staff and people against the spread of the virus.

There were systems in place for managing incidents, accidents and safeguarding concerns to help improve the service. There were also effective systems, such as audits and spot checks, for monitoring and improving the quality of the service.

The provider liaised with other professionals to help ensure people’s health and wellbeing needs were met. Stakeholders indicated the management team was approachable and responded to feedback from them to make sure people received appropriate care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 20 November 2017).

Why we inspected

This was a focused inspection. We looked at the safe and well-led key questions to check whether people were receiving a safe and quality service.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service remains good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for MNA Care Services LTD on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.