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Heathcotes (Larkrise) Outstanding

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Inspection Summary

Overall summary & rating


Updated 17 December 2019

About the service

Heathcotes (Larkrise) is a care home which provides accommodation for up to seven people with autism, some of whom have additional learning disabilities. People also had particular needs in relation to communication. At the time of our inspection there were seven people using the service. At the rear of the home there was a large garden, this contained a separate supported living setting known as Garden Cottage. Garden Cottage was equipped to accommodate one person with private access and garden area. Both the care home and supported living service were looked at as part of this inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The service was a large home, bigger than most domestic style properties. Although this was larger than current best practice guidance, the building design fitted into the residential area and the other large domestic homes of a similar size. There were no identifying signs, intercom, cameras, or anything else outside to indicate it was a care home. Staff did not wear anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

People were well supported and cared for at Heathcotes (Larkrise). Comments from relatives and professionals were, without exception, positive and praised the registered manager and staff team for the way they cared for people and supported people to live life to the full.

Staff put people at the centre of their care. Every decision made or action taken centred around people’s needs and how staff could improve the quality of life for people. People received exceptional person-centred care and support which truly focused on people as individuals. People were encouraged to maintain links with family, and staff and relatives told us they valued the support this gave to people.

Staff knew people well and were able to use a range of communication methods to fully involve and engage with people in their everyday life including people’s health and wellbeing; leading to excellent outcomes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were valued as individuals and staff worked with people to learn new skills, increase their independence and become more confident in everyday life. This meant people were able to achieve their goals and have a fulfilled life.

The design and layout of the environment was unique and really helped to support people’s individual needs and preferences. Staff used the space available to its full potential so people could get the maximum enjoyment and benefits from communal areas.

The registered manager and staff were dedicated in providing a service that put people first. Relatives spoke highly of the registered manager and how committed they were to providing high-quality care. Relatives told us they would absolutely recommend the service to other people and gave examples of how the registered manager and staff had gone above and beyond to create an outs

Inspection areas



Updated 17 December 2019

The service was safe.

Details are in our safe findings below.



Updated 17 December 2019

The service was exceptionally effective.

Details are in our effective findings below.



Updated 17 December 2019

The service was caring.

Details are in our caring findings below.



Updated 17 December 2019

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 17 December 2019

The service was well-led.

Details are in our well-Led findings below.