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Archived: Midway Care Midway Support Services Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 24 August 2015

This was an announced inspection which took place on 11 and 16 June 2015. We gave the provider 48 hours’ notice that we would be visiting the service. This was because the service provides domiciliary service within supported living services and we wanted to be sure that staff would be available to assist with the inspection.

Midway Support Services specialises in supporting young adults with learning and physical disabilities. At the time of our inspection the service was supporting 16 people in provision across Birmingham and Warwickshire.

At out last inspection in June 2014 there were two areas where the service was not meeting regulations. These related to the monitoring of the service, and the management of medicines. We found the provider had improved the systems in place for the management of medicines and the manager was making progress on ensuring effective systems were in place to assess, monitor and improve the quality and safety of the service provided.

A registered manager is required to manage this service. A new manager was appointed in March 2015 and at the time of our inspection they were in the process of registering with us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received a safe service, procedures were in place to reduce the risk of harm to people and staff were trained and knew how to report and deal with issues regarding people’s safety.

People received their medicines as prescribed and safe systems were in place to manage people’s medicines.

Training and supervision was provided for staff, to ensure they were able to perform their role well.

People enjoyed their food and had a choice of food to ensure a healthy diet. People’s health care needs were met.

People received care from staff who were respectful and caring and ensured people’s privacy and dignity was maintained.

People were able to participate in various social activities if they wished. People were encouraged by staff to be independent and were confident their concerns would be listened to and acted upon.

The management structure had been strengthened and steps were taking place to ensure the monitoring of the service was more robust.

Inspection areas



Updated 24 August 2015

The service was safe

People received a safe service. Procedures were in place to help keep people safe and staff knew how to reduce the risk of harm to people.

Risks to people were assessed and managed.

Arrangements were in place to ensure that people were supported to take their medication.



Updated 24 August 2015

The service was effective.

People were supported in a way that they wanted.

Staff were trained and supported in their role. Staff had the knowledge and skills they needed to support people and ensure that they remained healthy.



Updated 24 August 2015

The service was caring.

People were supported by staff that were kind and caring.

People were supported to make informed decisions about their care and support.

Staff ensured that people’s privacy, dignity and independence was respected and promoted.



Updated 24 August 2015

The service was responsive.

People needs were met in a way that suited them and their expectations.

People were able to raise their concerns. Arrangements were in place to respond to people’s concerns and complaints.


Requires improvement

Updated 24 August 2015

The service was not consistently well led.

People received a service that met their needs.

Improvements were needed so that quality monitoring systems were robust.