28 February and 1 March 2013
During a routine inspection
Following our visit we spoke with five people over the telephone so that we could get their views of the service provided. All the people we spoke with were very positive about their experiences. They felt they were given enough information about their treatment options and were always asked about their medical history. One person told us, 'They talk you through the process; I am given all the information I need'.
We found that people received the care and treatment they needed and records detailed the treatment people had received.
There were infection prevention procedures in place to minimise the risk of infection. Decontamination procedures were followed to ensure instruments were being hygienically cleaned.
Staff had received appropriate training and development to enable them to deliver care and treatment to people safely and to an appropriate standard.
There were procedures in place to monitor quality of service and identify improvements where necessary.