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Inspection carried out on 3 July 2013

During a routine inspection

People who use the service told us that "I have been coming here for years and am very happy with the service", "I can usually get a quick appointment at a time that suits me", "the staff are really friendly and helpful" and "my treatment is always clearly explained to me".

We found that people's privacy, dignity and independence were respected, and that they experienced treatment that met their needs and protected their rights.

People were cared for by staff who were supported to deliver treatment safely and to an appropriate standard and received treatment in a clean, hygienic environment.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.