• Dentist
  • Dentist

Archived: Osborne Orthodontics / Osborne Family Dentists - Newcastle

16-18 Hood Street, Newcastle Upon Tyne, Tyne and Wear, NE1 6JQ (0191) 230 3132

Provided and run by:
Osborne Orthodontics Ltd

All Inspections

27 April 2012

During a routine inspection

We were not able to speak to patients during this visit.

The manager told us that the treatment patients needed was always explained with the options available to them and how much it would cost. Each patient was given a copy of their treatment plan and the cost of their treatment. The manager said that all patients received personalised care, treatment and support through very careful coordinated assessment that reflected their needs, preferences and diversity.

The manager said the practice ensured that national and local guidance about safeguarding people was made accessible to all staff. She said that all staff had been trained in all aspects of the safeguarding processes for both children and vulnerable adults.

The manager explained the practice procedures on the decontamination of equipment processes. She described how the practice adhered of the code of practice on the prevention and control of infections and related local guidance.

The manager said that there were detailed policies and procedures in place for the safe use of emergency medication. She said that all staff were aware of these and that they had been trained to use emergency equipment. She explained all patients were asked about their medical history and any known allergies, including previous reactions to local anaesthetics and antibiotics.

The manager told us there were very robust procedures and measures in place at the practice to ensure all equipment was maintained to a good standard to keep people safe.

The manager told us how the practice supported staff through training, peer group support and informal appraisals to make sure they were working to the best clinical guidelines for their professions.

The manager explained the systems that the practice had in place to check quality and to manage risk. She said that it was important to gather information about the safety and the quality of the service by carrying out regular audits. She also said feedback from patient surveys helped the practice to maintain high standards and implement changes where needed.