Five Gables Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained as good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff treated people with dignity and respect. Staff knew people well and there was a focus on providing person-centred care which promoted people’s wellbeing and quality of life. Staff had positive relationships with residents loved ones. A staff member told us, “With all families that come in, you tend to be close with them. Because it smaller, you can talk to them more.” This was corroborated by a relative who said, ”I do feel that the relationship between the staff, residents and families is one of a big family. There is always someone to hold a hand. That includes me. We, as relatives, are cared for as well.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans detailed people’s needs and preferences. For example, information relating to a person’s family and social history and any requirements were detailed within their care plans. This meant staff had accurate information to ensure people’s individual needs were met. Care plans clearly evidenced people’s communication needs and what support was required to meet their needs.

Staff were able to describe people’s individual preferences and demonstrated they knew people well. At lunch time we saw staff knew people’s preferences and provided these. One person told us, “I think they know me very well, better than I know myself sometimes.”

A relative also told is, “[resident] plays golf on a Friday, and the home facilitate that. They even offered to store her golf clubs.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to receive care in an individualised way to focus on meeting their desired outcomes. People told us staff let them take the lead and there was no routine, people did things as and when they wanted. Staff promoted people’s independence and respected their choices. Staff supported people to undertake activities of their choosing. Staff offered a variety of social opportunities including visiting local community groups and taking part in courses provided by the local college.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us staff were kind and caring and provided support in a respectful timely manner. We also observed staff responding to needs when support was required. People told us they did not have to wait long for assistance. When call bells were activated during the assessment, we found that response times were quick, meaning that people were supported in a timely manner.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us that they felt valued, listened to and could speak openly with management at any time. They felt that their views, opinions and suggestions would be listened to.