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Archived: Fessey House Good

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 20 October 2011
Date of Publication: 15 December 2011
Inspection Report published 15 December 2011 PDF

Overview

Inspection carried out on 20 October 2011

During a routine inspection

We found Fessey House to be well organised with a committed staff team. Staff felt supported and training was available to help them meet people's needs. People looked well cared for and feedback was that it was a good place for people to live.

One person we spoke with said �it�s very nice here and better than living on my own�. They said �the food is good, there is a choice and plenty of it�. They went on to say �the good thing is the staff treat you with respect�.

We spoke with relatives who all made favourable comments. One told us that the home had contacted them so that they could speak with their spouse when they were upset. This reassured the person and they were grateful.

Another person�s family told us how they felt that Fessey House was their parent�s home. They described the staff as �angels� speaking fondly about one staff member who speaks a foreign language to their relative. They said they felt this comforted their parent. They told us that they knew their parent �would die with dignity�.