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Owen Care and Support Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 4 January 2018

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults. On the day of our inspection 13 people were receiving support with personal care.

We previously inspected the service on 19 July 2016 and the service was rated Good overall. At that time, we found the registered provider was not meeting the regulations relating to the management of people’s medicines. The registered provider sent us an action plan telling us what they were going to do to make sure they were meeting the regulations. On this visit we checked and found a number of improvements had been made and the registered provider met all the regulations.

At this inspection we found the service remained Good.

The service had a registered manager in place. The registered manager had policies and procedures in place to reduce the risk of employing people who may be unsuitable to work with vulnerable people. Medicine administration records were safely used to record the administration of medicines and met all relevant fundamental standards.

Staff had received induction and training to enable them to support people effectively. People were offered choice and supported with their hydration and nutrition needs. People were supported in a way appropriate to their individual needs.

Staff provided care in a kind and compassionate way. People were supported to retain their independence as much as possible. Staff knew their duties and responsibilities and people told us they provided personal care in a manner that protected their - privacy and dignity.

Care plans were person centred. People were supported to maintain their religious beliefs. People knew how to make a complaint and were aware of the provider’s complaint procedure.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People felt the service was well managed and staff spoke positively about the provider. Regular audits took place and areas of improvement were shared with staff. People who used the service were asked for their feedback.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 4 January 2018

The service was safe.

Effective

Good

Updated 4 January 2018

The service remained effective.

Caring

Good

Updated 4 January 2018

The service remained caring.

Responsive

Good

Updated 4 January 2018

The service remained responsive.

Well-led

Good

Updated 4 January 2018

The service remained well led.