Ferrol Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Staff demonstrated a good understanding of people's individual needs, preferences and routines. Care plans reflected people's assessed needs, including risks, personal preferences and input from relevant healthcare professionals. This helped ensure care was delivered in a way that reflected people's circumstances and requirements.

Assessments were reviewed and updated when people's needs changed, supporting a responsive approach to care. Staff recognised changes in people's health and wellbeing and took appropriate action, including seeking advice from healthcare professionals and implementing recommendations when required.

People and their relatives told us staff understood their needs and involved them in discussions about their care. Governance systems, including care plan audits and management oversight, supported the ongoing review of assessment information and helped ensure care remained current and appropriate.
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff worked with people and those important to them to ensure care reflected their individual needs, preferences and circumstances.

Care was informed by assessments, care plans and input from healthcare professionals and specialist services. Recommendations from external clinicians were incorporated into care planning and day-to-day practice, helping to ensure care remained responsive to people's needs.

Staff demonstrated a good understanding of how to deliver safe and effective care, including in areas such as medicines management, infection prevention and risk management. Training, competency assessments and management oversight supported staff to follow good practice and maintain consistent standards of care.

When people's health or wellbeing changed, staff took appropriate action and sought professional advice where required. This helped ensure care remained evidence-based, person-centred and responsive to changing needs.
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Recommendations from healthcare professionals were incorporated into care plans and day-to-day practice. Staff shared information through handovers, meetings and care records, helping to ensure people's needs, preferences and risks were understood and responded to consistently.

When people's needs changed, staff sought advice, made referrals and adjusted care accordingly. Partnership working supported continuity of care and helped people access the support they needed at the right time.
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People's health needs were monitored and reviewed, with staff responding appropriately to changes and seeking advice from healthcare professionals where required.

Care plans reflected people's health needs, including nutrition, mobility and long-term health conditions. Staff used this information to provide care that was responsive to people's individual needs and changing circumstances.

Staff supported people through preventative approaches, including hydration, falls prevention and infection control. Risks to people's health and wellbeing were identified and managed, helping to maintain their safety and reduce the risk of deterioration.

The service worked effectively with healthcare professionals to ensure people received timely clinical input when required. This helped people access appropriate support and maintain their health and wellbeing.
 

The provider did not consistently monitor people's care and treatment in a way that demonstrated sustained improvement in outcomes. While information about people's health, care and support needs was recorded, this was not always used effectively to evaluate whether people were achieving positive outcomes or experiencing improvements in their quality of life.

Monitoring processes focused primarily on responding to immediate risks and changes in people's needs. There was less emphasis on assessing longer-term outcomes, such as people's wellbeing, independence and overall experience of care. As a result, the provider could not consistently demonstrate how care and support contributed to meaningful improvements for people over time.

Although actions were taken in response to identified concerns, there was limited evidence that the effectiveness of these actions was routinely evaluated. This meant the provider was not always able to demonstrate whether interventions led to sustained improvements or better outcomes for people.

Overall, outcome monitoring was not sufficiently person-centred or outcome-focused. Systems were more effective at identifying and responding to immediate issues than demonstrating how care and support improved people's health, wellbeing and quality of life over time.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood the importance of gaining consent before providing care and this was reflected in day-to-day practice. Staff offered people choices, explained the support being provided and respected people's decisions. Care was delivered in a way that promoted involvement and helped ensure consent was meaningful and informed.

People were supported to make decisions in line with their preferences, communication needs and capacity. Relatives and representatives were involved where appropriate, and care plans reflected people's wishes and choices.

Where people lacked capacity to make specific decisions, staff demonstrated an awareness of best interest decision-making and the need to work within relevant legal frameworks. This helped ensure care remained person-centred and respected people's rights.