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The Learning Support Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 3 November 2018

This was an announced inspection which took place on 11 and 12 October 2018. We gave the provider 24 hours' notice to ensure someone would be available at the office.

The Learning Support Centre (LSC) provides a range of support to students with disabilities who access study in a higher education setting. The support provided by LSC includes personal care, this aspect of the service is regulated by the Care Quality Commission. At the time of our inspection there was one person using the regulated activity who was studying at Newcastle University.

This was the first inspection of the service since it was registered with the Care Quality Commission.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received safe care as they were supported by staff who knew how to protect them from harm. Staff were aware of people's individual risks and plans were in place to minimise these while maintaining the person's independence.

The registered manager supported staff by arranging training so staff developed the skills to provide care and support to people, which was in-line with best practice. People receive care and support that was in line with their consent.

People were supported by staff who knew their individual dietary requirements and how to support them in the right way. People had access to healthcare professionals when they required them.

People were treated well which had a positive impact on their well-being. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice. Staff supported people to make choices about their care and the views and decisions they had made about their care were listened and acted upon.

People were involved in the planning and review of their care and support. Information was provided to people should they wish to raise a complaint. The provider had not received any complaints over the last 12 months.

Staff said the management team were supportive and approachable. Communication was effective, ensuring people, their relatives and other relevant agencies were kept up-to-date about any changes in people's care and support needs and the running of the service.

People had the opportunity to give their views about the service. There was consultation with people and family members and their views were used to improve the service. The provider undertook a range of audits to check on the quality of care provided.

Inspection areas

Safe

Good

Updated 3 November 2018

The service was safe.

Staffing capacity was sufficient to provide safe and flexible care and appropriate checks were carried out before staff began work with people.

Systems were in place to protect people from abuse as staff had received training with regard to safeguarding. Staff were able to identify any instances of possible abuse and would report it if it occurred.

Staff did not need to support people with their medicines.

Effective

Good

Updated 3 November 2018

The service was effective.

Staff received training and they were supported to carry out their role.

Effective communication ensured the necessary information was passed between staff to make sure appropriate care was provided.

People�s rights were promoted and protected and there was evidence they were involved in decision making about their support.

Caring

Good

Updated 3 November 2018

The service was caring.

Staff were aware of people's individual needs, backgrounds and personalities. This helped staff provide individualised care to the person.

People were encouraged to express their views and make decisions about their care.

People were matched with support staff and had the opportunity to build trusting relationships with them due to the consistency of staffing.

Responsive

Good

Updated 3 November 2018

The service was responsive.

Support plans were person-centred and people's abilities and preferences were clearly recorded.

Processes were in place to manage and respond to complaints and concerns. People were made aware of how to make a complaint should they need to.

Well-led

Good

Updated 3 November 2018

The service was well-led.

A registered manager was in place who encouraged an ethos of involvement amongst staff and people who used the service.

Staff said they felt well supported and were aware of their rights and their responsibility to share any concerns about the care provided at the service.

The provider monitored the quality of the service provided and introduced improvements to ensure that people received safe care that met their needs.