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Inspection Summary


Overall summary & rating

Good

Updated 22 July 2021

About the service

Lilliput House is a residential care home providing accommodation and personal care for up to 54 older people. At the time of the inspection the home was supporting 24 people. The home was on three levels with access via stairs and a lift.

People’s experience of using this service and what we found

People, their relatives and staff were happy and confident in the management of Lilliput House. People’s risks had been identified and plans were robust to either reduce or remove the risks for them in their daily life. Plans were personalised and reviewed regularly. Staff understood safe ways of working in order to keep people safe.

Staff had the necessary skills and training which enabled them to carry out their role effectively. They told us that training was good and varied and they had more than enough to support them. Staff training and practices were regularly observed by senior staff and guidance given when this did not meet the required standard. Infection control was managed well within the home. There were plentiful supplies of personal protective equipment (PPE) and we observed staff compliance with this.

The management team at Lilliput House were established, were considered effective and staff had confidence in them. The registered manager was supported by a deputy manager and care co-ordinator who all had their own specific roles within the home. Feedback we received about the management team confirmed they were open and transparent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 29 November 2019).

Why we inspected

We undertook this targeted inspection to check on a specific concern we had about staff skills, training and risk management within the home. The overall rating for the service has not changed following this targeted inspection and remains good.

CQC have introduced targeted inspections to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 July 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question, we had specific concerns about.

Effective

Good

Updated 22 July 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question, we had specific concerns about.

Caring

Good

Updated 22 July 2021

Responsive

Good

Updated 22 July 2021

Well-led

Good

Updated 22 July 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question, we had specific concerns about.