Window To The Womb

Our rating of this location improved. We rated it as outstanding because:

• The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care to women that was based on an ethos of continuous improvement and excellence. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available flexibly.
• Women were truly respected and valued as individuals. Staff empowered them as partners in their care, practically and emotionally, by delivering an exceptional and distinctive service.
• The service planned care to meet the needs of people who used the service, took account of women’s individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for a diagnostic procedure.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women who used the service. Staff were clear about their roles and accountabilities. The service engaged well with women to plan and manage services and all staff were committed to improving services continually.
• The leadership, governance and culture were used to drive and improve the delivery of high-quality person-centered care. The leadership team actively sought opportunities for improvement and evidence-based development through specialist collaboration.

We last inspected the service in October 2019. We told the service it should act to improve the training of staff to make them aware of people living with mental health conditions, learning disabilities and autism. We asked the service to consider providing information in other languages to women on request. At this inspection, we found the registered manager had addressed both areas.