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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 18 July 2019

About the service

Crossroads Care (Oxford) is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection 102 people were supported by the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People continued to receive safe care. One person commented: "I couldn’t feel safer in their company actually”. Measures to manage any risks assessed were appropriately put in place. People received medicines as prescribed and staff knew how to maintain good infection control.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to have a balanced diet and various professionals were regularly involved in people's care to ensure they received the right care and treatment. People received effective support from staff who were suitably trained and skilled.

People told us staff were caring and kind and provided compassionate care. People complimented the staff saying: "They are all absolutely marvellous” and “I have perfect carers”. Staff treated people with dignity and respect and people were supported to remain independent. There were processes in place to maintain people’s confidentiality.

People’s care plans were personalised to reflect people's personal preferences and choices. Staff knew people’s needs well. People were supported to maintain social relationships and other activities of their choice to reduce social isolation. People knew how to complain, and complaints were investigated and responded to appropriately.

People’s views were considered to improve the service. A number of methods were used to monitor the quality of the service people received. The management team had plans around continuous improvements and improving the standards.

The provider and registered manager ensured they met the regulatory responsibilities including requirement to display the rating and to return the Provider Information Return (PIR) to the Care Quality Commission.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 21 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 July 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 18 July 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 18 July 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 18 July 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 18 July 2019

The service was well-led.

Details are in our Well-Led findings below.