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Inspection carried out on 12 March 2019

During a routine inspection

  • The service provided safe care. The environment was safe and clean. The service had enough staff. Staff assessed and managed risk well. They minimised the use of restrictive practices, managed medicines safely and followed good practice in safeguarding clients.
  • Staff developed holistic, recovery-oriented or strengths based care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance and best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
  • The service had a range of specialists required to meet the needs of clients. Managers ensured that these staff received training, supervision and regular appraisal. Staff worked well together as a team and with those outside the service.
  • Staff treated clients with compassion and kindness, respected their privacy and dignity and understood the individual needs of clients. They actively involved clients in care decisions and engaged families and loved ones.
  • The service was accessible, there was no waiting list and the service had a swift and flexible admission process with timely aftercare provision.
  • The service was well led and the governance processes ensured that the service had policies and procedures in place to run the service smoothly.