We carried out a review of the data available to us about RS Holistic Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about RS Holistic Care Limited, you can give feedback on this service.
RS Holistic Care Limited is a domiciliary care service providing the regulated activity of personal care to people who live in their own homes. At the time of our inspection there were three people receiving care and support from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People, their relatives and staff told us RS Holistic Care Limited was a safe and well led service. Systems set up to monitor the service had recently been improved and updated. A small service looking to expand slowly. People had risk assessments in place for all their care and support. Medicines were managed safely, and staff had received training to safely support people with their medicines.
Safeguarding procedures were known and followed. There was confidence in the registered manager to deal with concerns appropriately. People were protected of the risk from avoidable infections. The service kept up to date with the latest guidance in the defence against COVID-19.
Accidents and incidents were recorded, and an action plan maintained to ensure actions were followed and lessons learned.
The registered manager undertook various checks of documentation and was working on improving systems in preparation for the service expanding. People, their relatives and staff felt involved and their views and input were used to drive improvements within the service.
Positive feedback was received about the management of RS Holistic Care Limited and staff felt proud to work for the service. The registered manager was clear about their regulatory responsibilities and kept themselves up to date with changes to practice and legislation.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service worked well with external professionals as required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 24 January 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained as good based on the findings of this inspection.
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger disabled adults.
Not everyone using R S Holistic receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
At the time of the inspection R S Holistic were supporting 11 people living in Poole and Bournemouth.
R S Holistic has an acting manager in post who was recently appointed and has applied to CQC to become a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
People told us their care and support needs were met and that staff were kind, caring and respectful. People also said they felt safe and had confidence in the staff that worked for the service.
Staff knew people well and understood their needs. Care plans were detailed and regularly reviewed. This meant that there was always information for staff to refer to when providing care for people.
The provider had implemented satisfactory systems to recruit and train care workers that ensured relevant checks and references were carried out and staff were competent to undertake the tasks required of them. The number of staff employed by R S Holistic and the skills they had were sufficient to meet the needs of the people they supported and keep them safe.
People were protected from harm and abuse wherever possible. There were systems in place to reduce and manage identified risks and to ensure medicines were managed and administered safely. Staff understood how to protect people from possible abuse and how to whistle-blow. People knew how to raise concerns and complaints and records showed that these were investigated and responded to.
There was a clear management structure in place. People and care staff said the provider and acting manager were approachable and supportive. There were systems in place to monitor the safety and quality of the service.