Archived: Haslucks Green Medical Centre

Updated 18 July 2018

• The practice name is Haslucks Green Medical Centre.

• It is located at 287 Haslucks Green Rd, Shirley, Solihull, B90 2LW.

• Telephone number: 0121 744 6663 - www.hasluckssurgery.co.uk

• The practice has a General Medical Services (GMS) contract with NHS England. The GMS contract is the contract between general practices and NHS England for delivering primary care services to local communities.

• At the time of our inspection, 7,763 patients were registered at the practice.

• The practice building is open from 7.30am to 6.15pm on Mondays to Fridays with the exception of Thursdays when the practice closes at 4pm.

• Extended hours appointments are available from Tuesdays to Fridays from 7.30am to 8am.

• When the practice is closed, patients can access out of hours care provided by Badger through NHS 111 and available at Solihull Hospital. An urgent care walk-in centre is also available at the same location.

• The practice is run by a lead female GP (provider) with two salaried GPs (both female) and a long-term locum GP (male). The nursing team consists of an advanced nurse practitioner, two practice nurses and a healthcare assistant. The non-clinical team consists of a practice manager, administrative and reception staff. The practice is also teaching practice for medical students

• The practice is part of the Solihull GP Alliance, which is a group of practices in the local area who collaboratively work together to improve services and health outcomes for patients.

Updated 18 July 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

We previously carried out an announced comprehensive inspection of Haslucks Green Medical Centre on 7 August 2017. The practice was rated as requires improvement overall, with safe rated as inadequate, effective and well-led rated as requires improvement and caring and responsive rated as good. The full comprehensive report on the August 2017 inspection can be found by selecting the ‘all reports’ link for Haslucks Green Medical Centre on our website at www.cqc.org.uk.

This inspection was a follow up comprehensive inspection carried out on 20 February 2018 to confirm

that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 7 August 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection. The practice is now rated as Good.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

At this inspection we found:

• Care and treatment was provided in a safe way to patients.

• Effective systems and processes were in place to ensure good governance in accordance with the fundamental standards of care.

• Staff received appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out their duties.

• There was an effective system in place to monitor staff training and to ensure all staff were up to date with the latest guidelines for areas such as health and safety, fire training and Infection control. .

• The immunisation status for GPs and non-clinical staff was recorded.

• All non-clinical staff who carried out chaperone duties had received a Disclosure and Barring Service (DBS) check or risk assessment.

• Staff understood their responsibilities to raise concerns, incidents and near misses and there was an effective system in place for reporting and recording significant events. We saw minutes of fortnightly clinical meetings where significant events were discussed. Regular administration team meetings took place and we saw evidence that events and incidents had been discussed with the whole team.

• The practice had a system in place to receive safety alerts and they were appropriately actioned.

• There was an effective system in place to review and action patients on high risk medicines. These patients received regular blood tests.

• The practice followed Public Health guidelines on thermometers for vaccination fridges and had appropriate systems in place

• Clinical audits demonstrated quality improvement.

• We saw evidence that complaints were discussed within both the clinical team and administration staff.

• Arrangements were in place to share information with all staff.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 18 July 2018

Updated 18 July 2018

Updated 18 July 2018

Updated 18 July 2018

Updated 18 July 2018

Updated 18 July 2018