• Care Home
  • Care home

Archived: River Lodge

Overall: Good read more about inspection ratings

35 Stapenhill Road, Burton On Trent, Staffordshire, DE15 9AE (01283) 546234

Provided and run by:
Wycar Leys (Burton) Limited

Important: The provider of this service changed. See new profile

All Inspections

5 November 2015

During a routine inspection

River Lodge is registered to provide residential care for up to eight people. It supports people who have a learning disability and have limited verbal communication. We inspected the home on 5 November 2015. The inspection was unannounced. There were seven people living in the home at the time of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The Care Quality Commission is required by law to monitor the operation of the Mental Capacity Act, 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way, usually to protect them. At the time of the inspection the manager had submitted DoLs applications for everyone living at the home as required.

People felt safe and were cared for by staff in way that met their needs and maintained their dignity and respect. Staff understood how to identify, report and manage any concerns related to people’s safety and welfare.

The provider had developed relationships with local healthcare services which meant people received the specialist support required. Medicines were safely stored and managed.

Food and drink were provided to a good standard and people had variety and choice.

People and their relatives were involved in planning the care and support provided by the service. Staff listened to people and understood and respected their needs. Staff reflected people’s wishes and preferences in the way they delivered care. They understood the issues involved in supporting people who had lost capacity to make some decisions.

People were encouraged and supported to engage in activities and events that gave them an opportunity to socialise. Staff ensured people obtained advice and support from other health professionals to maintain and improve their health or when their needs changed.

Relatives told us they could voice their views and opinions to the manager and staff. The manager listened to what people had to say and took action to resolve any issues. The manager reviewed untoward incidents and concerns to look for opportunities to improve policies and practices for the future. There were systems in place for handling and resolving complaints.

Recruitment practices ensured that the staff employed were suitable to work with people. Staff received training and support to deliver a good quality of care to people and a training programme was in place to address identified training needs.

There was a friendly, homely atmosphere and staff supported people in a kind and caring way that took account of their individual needs and preferences. The staff and management team shared common values about the purpose of the service. People were supported and encouraged to live as independently as possible, according to their needs and abilities.

The manager demonstrated an open management style and provided leadership to the staff team.

30 December 2013

During a routine inspection

Some people using the service had special communication needs and used a combination of words and sounds to express themselves. Where people were not able to express their views to us, we observed interaction between people and staff and how people chose what activities to do and how to spend their time.

We observed staff providing support in the home and saw people were treated with respect. Personal care issues were discussed sensitively and discreetly.

We saw that staff were friendly and professional in their approach and interacted confidently with people. There was a relaxed atmosphere in the home.

There was information about people's care needs including their preferences and how they wanted care provided. The care records were reviewed to reflect the changing support people needed.

Staffing was organised flexibly to support the planned activities of people using the service. People were able to participate in activities in the community with support where needed.

28 June 2012

During a routine inspection

The service was newly registered with us in September 2011 and we carried out this visit as part of our schedule of inspections to check on the care and welfare of people using this service. The visit was unannounced, which meant the registered provider and the staff did not know we were coming. People using the service had moved in to the home in May 2012.

As part of our visit and to determine what experiences people had with the service, we spoke with two people living there and three staff. Some people who used the service had special communication needs and used a combination of words and sounds to express themselves. Where people were not able to express their views to us we observed interaction between them and the staff.

We saw the staff responded to the needs of people politely, and personal care issues were discussed sensitively and discreetly. We saw people were treated with dignity and respect.

There was information about people's care needs including their preferences and how they wanted care provided. The care records used pictures and photographs to help people understand what was recorded. This meant the staff and people using the service were clear about how care and support should be delivered.

We found that staff encouraged people to be independent where possible. Staff took the time to make sure they involved people in decisions about their care. We saw people could decide how to spend their time and staff ensured people had access to recreational activities in the home and the community. One staff member told us, 'It is important people are involved, it's their home and their life. We're here to help people do everything they can for themselves.'

People were dressed in their own style and if they needed support staff helped people to continue to take a pride in their appearance. We saw where people went out; they were suitably dressed according to the weather conditions.