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The Care Bureau Ltd - Domiciliary Care - Rugby Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 27 April 2019

About the service: The Care Bureau – Domiciliary Care - Rugby provides personal care for people living in their own homes in the local community. Eighty-six people were receiving personal care at the time of our inspection visit.

People's experience of using this service:

•People told us they felt safe with staff who visited them in their home.

•People's safety had been considered by the provider, risk management plans were in place to maintain people's safety.

•Staff had received training in relation to safeguarding and knew how to protect people from harm.

•Medicines were managed safely.

•The risk of any infection spreading was reduced by the maintenance of good hygiene practice.

•The provider delivered person-centred care, according to the needs and wishes of people who used the service.

•The provider invested in staff induction, training and development to ensure people received care from supported and skilled staff.

•The provider had a complaints policy and process in place; people told us they would feel comfortable raising complaints.

•The provider had quality monitoring arrangements through which they continually reviewed evaluated and improved people's care.

•People, stakeholders and staff had an opportunity to shape the service through feedback and suggestions.

Why we inspected – The inspection was prompted in part by notification of a potential serious incident. At the time of our inspection, we were aware of an ongoing investigation. Whilst this inspection did not examine the circumstances of the incident, we considered the provider’s management of risks; staff training, and quality assurance procedures. We may review the incident in more detail when the ongoing investigation is concluded.

Rating at last inspection: Good. The last report for The Care Bureau – Domiciliary Care – Rugby was published in November 2017.

At this inspection we found the service continued to be rated as Good in both Safe and Well Led.

Follow up: We will continue to monitor the service to ensure it meets its regulatory requirements. More information is in the 'Detailed Findings' below.

Inspection areas

Safe

Good

Updated 27 April 2019

The service was Safe.

Details are in our Safe findings below.

Effective

Good

Updated 7 November 2017

The service was effective. Staff were skilled and trained to meet people’s needs effectively. Staff understood their responsibilities in relation to the Mental Capacity Act 2005 and supported people to make their own decisions. People were supported to maintain their health and staff involved healthcare professionals in people’s care when needed.

Caring

Good

Updated 7 November 2017

The service was caring. Staff knew people well and understood their likes, dislikes and preferences for how they wanted to be cared for and supported. People told us staff were caring and respected their privacy and promoted their dignity and independence.

Responsive

Good

Updated 7 November 2017

The service was responsive. People decided how they were cared for and supported and staff respected their decisions. People were confident to raise any concerns or complaints about the service.

Well-led

Good

Updated 27 April 2019

The service was Well Led.

Details are in our Well Led findings below.