ELR Homecare Ltd

Updated 27 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

The service is a domiciliary care agency. It provides a service to people living in their own home

Registered manager

This service is required to have a registered manager. A registered manager is a person who is registered with the care quality commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of the inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave 48 hours' notice to the registered manager; this was because we needed to be sure they would be available. Inspection activity started on 26 June 2022 and ended on 12 July. We visited the provider’s office location on 12 July 2022.

What we did before the inspection

We reviewed the information we had received about the service since their registration. The local authority had visited the service and informed us that improvements had been made since their last inspection.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We visited the registered provider's office and reviewed records including four staff recruitment files. We reviewed the files of four people who use the service in relation to medication management. We looked at people's risk assessment and care records. We looked at the provider's monitoring systems and training records for staff. We spoke with the registered manager, operations manager and five care staff. We also spoke with four people using the service and two relatives.

Updated 27 August 2022

About the service

ELR Homecare Ltd is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection 51 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest; the policies and systems in the service supported this practice.

There were enough staff to meet people's needs and the correct recruitment procedures were followed to ensure staff were suitable to work with people in their own homes.

People's medicines were administered and managed safely by trained and competent staff, and people received them as prescribed. Lessons were learnt, and the service had improved when things went wrong.

The provider assessed people's needs and worked in line with current good practice. Staff were trained and supported to ensure they delivered effective care and support to people. People receive consistent and timely care which met their needs and circumstances.

Please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was inadequate (report published 9 December 2021) and it was placed in special measures. At this inspection we found the provider had made improvements. As the service is no longer rated as inadequate in any of the five key questions, it is no longer in special measures.

Why we inspected

This inspection was prompted by a review of the information we held about the service.

Follow-up

We will continue to monitor the information we receive about the service, which will help inform when we next inspect.