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Archived: Creative Support - Northampton Services Good

This service is now registered at a different address - see new profile

Inspection Summary

Overall summary & rating


Updated 29 November 2017

This first comprehensive inspection took place on 30 October and 03 November 2017 and was announced.

Delos Pyramid Northampton (Creative Support) is a charitable organisation who provides care support for people with learning disabilities, mental health needs and complex needs in their own homes. At the time of our visit there were 13 people using the service.

The service did not have a registered manager. However the area manager was in the process of registering with the Care Quality Commission (CQC) and would act as manager until a new manager had been recruited. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe with the staff that supported them in their own home. Staff understood the need to protect people from harm and knew what action they should take if they had any concerns. People had risk assessments in place to enable them to be as independent as they could be whilst being kept safe. There was sufficient staff, with the correct skill mix, to support people with their support needs. Effective recruitment processes were in place and followed by the service to ensure all staff employed at the service were suitable for the role.

Medicines were managed safely. The processes in place ensured that the administration and handling of medicines was suitable for the people who used the service.

Staff received a comprehensive induction programme and a variety of training to ensure they were able to provide care based on current practice when supporting people. They were supported by the manager and had regular one to one time for supervisions and annual appraisals. Staff gained consent before supporting people with their care. People were supported to make decisions about all aspects of their life; this was underpinned by the Mental Capacity Act 2005. People were able to make choices about the food and drink they had, and staff gave support when required. People were supported to access a variety of health professionals when required and staff were available to support people to attend health appointments. .

Staff provided care and support in a compassionate and meaningful way. They knew the people who used the service well and this ensured that people felt they mattered. People were given choices about their day to day routines and about how they wanted their care to be delivered. People's privacy and dignity was maintained at all times.

People's needs were assessed before they were provided with a care package and the care plans reflected how their needs were to be met. Records showed that people and their relatives were involved in the assessment process and the on-going reviews of their care. There was a complaints procedure in place to enable people to raise complaints about the service.

People and staff were positive about the management of the service and staff told us they felt well supported. A variety of quality audits were carried out, which were used to drive improvement and allowed people and staff to express their views about the delivery of care.


Inspection areas



Updated 29 November 2017

This service was safe.

Staff had received safeguarding training and had a good understanding of the different types of abuse and how they would report it.

People had risk assessments in place to keep people safe.

Staffing arrangements meant there was sufficient staff to meet people�s needs. Thorough recruitment procedures reduced the risks of unsuitable people working with people using the service.

Systems were in place for the safe management of medicines.



Updated 29 November 2017

This service was effective.

Staff had the specialist knowledge and skills required to meet people�s individual needs and promote their health and wellbeing.

The service worked in line with the principles of the Mental Capacity Act 2005 and capacity assessments were carried out as required.

Staff provided people with support to eat and prepare meals where required as an assessed part of their care package.

People were referred to healthcare professionals promptly when needed.



Updated 29 November 2017

This service was caring.

There was a positive relationship between people and staff. People were treated with kindness and compassion.

People had the opportunity to express their views regarding their care.

Staff ensured they promoted people�s privacy and dignity.



Updated 29 November 2017

This service was responsive.

People and their relatives were involved in decisions about their care and their care planning.

Support plans were personalised and reflected people�s individual requirements.

People knew how to make a complaint if they needed to and the manager listened to feedback in order to make improvements to service delivery.



Updated 29 November 2017

This service was well- led.

There was an open and positive culture at the service, between staff and people who used the service.

Systems were in place to ensure people and staff were always well supported by the management and the provider.

Robust quality control systems were in place to ensure care was delivered to a good standard and areas for development and improvement were identified.