Updated 28 May 2026
Date of assessment: 29 May to 1 June 2026.
Right at Home Reigate Crawley is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 37 people who were receiving personal care.
Staff felt happy at work, appreciated and were complimentary about the management of the service. A staff member told us, “The staff are all very competent and kind and it really feels like a coherent team. I am proud to work for a company that keeps to its high values and also has what I would call ‘good human quality.”
People were supported by a consistent team of staff who knew them well and treated them with kindness and compassion. Safeguarding procedures were in place to ensure people were protected from avoidable harm. Appropriate referrals were made to external health professionals when needed.
Staff understood and were knowledgeable about people’s health conditions and the risks around their safety and wellbeing.Risks to people’s safety were identified and mitigated.People were involved and consulted in their care and their views were respected. The service culture was focused on encouraging people’s independence and enabling people to live full lives.