We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community.

Notice of inspection

This inspection was announced and took place on 11 February 2019. We gave the service notice of the inspection site visit to ensure the registered manager would be present and to ensure people's consent was gained for us to contact them for their feedback.

What we did:

We used information the provider sent to us in the Provider Information return (PIR). This is information we require providers to send to us at least once annually to give us some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service, including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders, for example, the local authority and members of the public.

During the inspection, we spoke with five people using the service and seven relatives to ask about their experience of care. We spoke with the registered manager. We also spoke with the care coordinator, the field supervisor and three care staff.

We looked at the care records for four people, three staff employment related records and records relating to the quality and management of the service.

Details are in the Key Questions below.