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Archived: Waterside Dental Care

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Inspection report

Date of Inspection: 30 July 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF | 70.82 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

The principal dentist told us that all of the procedures for care and treatment were carried out in line with up to date published research and good practice guidelines such as those from the National Institute for Health and Clinical Excellence (NICE). Staff working at the dental practice had the relevant qualifications and experience to deliver the service provided.

The receptionist told us that if a person needed an emergency dentist appointment, they ensured an appointment would be given within 24 hours.

The provider used an IT database system to store records such as peoples' personal information, appointment history, consultation notes, medical history records and referral letters. The receptionist told us that all paper records were retained for the required time period.

During the visit, we looked at three peoples' medical records, which contained information such as a person's basic contact details, medical history, X-rays, referral letters and treatment records. The records we looked at were generally complete and up to date and showed that people who use the service received treatment and services in a way that maintained their safety and well-being.

The provider had processes in place to deal with emergencies that could affect the provision of services. We saw that there was equipment in place to deal with medical emergencies, such as a drugs and treatment pack, and these were checked and maintained by the staff on a routine basis. The staff training records we looked at showed that the majority of staff had received life support and medical emergency training.