Abbeydale Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last inspection this key questions was rated good. At this inspection this key question has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Staff understood people well and adapted their approach based on individual preferences.

People said staff took time to ensure they felt comfortable. Despite some minor updates needed to care plans, practice was consistently person‑centred.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Care was coordinated and consistent.

Staff used handovers and electronic records effectively. MDT working was strong and supported safe, joined‑up care. Some minor documentation gaps existed but had not led to disruptions in care delivery.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Picture menus and clear explanations helped people make choices. Relatives said staff communicated openly and kept them informed.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

For example, issues raised in residents’ meetings, such as laundry and meal choices, had been acted on. Relatives expressed very high satisfaction with involvement, and any low level concerns had been dealt with.

The provider made sure that people could access the care, support and treatment they needed when they needed it. People were supported promptly and referred to agencies such as district nurses, Speech and Language Teams (SALT) and psychiatrists in a timely manner.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Care notes included dates and times when staff followed up on appointments for people along with any follow up actions or recommendations.

People were not always supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The registered manager supported people and arranged sensitive end of life care, however this was not always consistently recorded in people’s care plans. We raised this at the time with the registered manager who has since taken action to review people’s end of life wishes.