Abbeydale Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspectionthe rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff were kind, patient and respectful.

We observed warm interactions throughout the inspection. People and relatives consistently praised the care, with 1 relative becoming emotional when describing how well their family member was treated. People’s dignity was maintained, and staff supported them sensitively.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care was personalised. Staff knew people well and care plans contained meaningful detail. People said staff understood their preferences and routines. Relatives said staff “went above and beyond” to meet individual needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make choices, including around meals, routines and clothing. Staff used picture menus and visual aids to support decision‑making. People with capacity made their own decisions, even where this carried some risk. Staff understood the MCA and supported independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff responded quickly when people required help. People said staff were available and attentive. Observations showed staff noticing non‑verbal cues and offering reassurance. Call bells were answered promptly.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff felt valued and supported. They described the home as a positive place to work and praised the manager’s leadership. Supervision and training supported staff confidence. Morale was strong, contributing to consistent caring practice.