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Pathfinders Community Support Limited Good

Inspection Summary

Overall summary & rating


Updated 17 August 2018

This was an announced inspection that took place on 4 July 2018, follow up phone calls were made to one person who used the service and staff.

Pathfinders Community Support Ltd provides personal care and treatment for adults living in their own homes. At the time of our inspection visit five people were using the service. Not everyone using Pathfinders Community Support Ltd received a regulated activity. The CQC only inspects the service being received by people provided with ‘personal care’, help with tasks related to personal hygiene and eating. Where they do, we take into account any wider social care provided.

This was the first inspection of the service since they were registered on 7 November 2013. At this inspection we found evidence to support the rating of good.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had the appropriate knowledge and skills they needed to provide safe and effective care to the person using the service. Staff knew how to keep the person safe and followed the guidance and information detailed in the person’s care plan and risk assessments.

Staff were employed in sufficient numbers to support the person and treated the person with care and compassion and ensure their dignity was preserved at all times.

Staff assisted the person to access the community, this included seeing relevant health care professionals and shopping for and assisting to prepare and support their healthy eating regime.

The registered manager and staff used the knowledge they gained from supporting the person to review and update the person’s care plan so that they could respond to the person’s changing needs.

Staff worked closely with health and social care professionals to ensure the care offered was in the best interests of the person. The registered manager provided on-going support to staff through day to day contact and supervision.

The provider had implemented a quality assurance system to ensure that the person who used the service had good quality care and support. The registered manager undertook a range of audits to ensure staff were provided personalised care that centred on the safety and welfare of the person being supported.

Inspection areas



Updated 17 August 2018

The service was safe.

Staff worked with the person to promote their safety by providing care and support reflective of their needs.

Staff recruitment checks were in place to protect people from receiving personal care from unsuitable staff. Staff administer medicines in line with company policies and ensure people take medicines regularly.



Updated 17 August 2018

The service was effective.

Staff had the knowledge and skills they needed to support the person safely and effectively. Staff had completed training essential to providing safe care.

The person was encouraged to make choices and decisions about their lifestyles, and staff sought consent before commencing personal care.



Updated 17 August 2018

The service was caring.

The person received care and support from a small group of staff, which encouraged a caring and supportive relationship to be established.

Information about the service was made available for those using the service, which included information about the development of their care plan. The person’s views about their care and support had been sought and used to develop their care plans.



Updated 17 August 2018

The service was responsive.

The registered manager had liaised with the person and health and social care professionals to develop a care plan and support the person in their home. The person’s care plan had been reviewed to reflect changes in the person’s needs.

The provider had developed a complaints procedure which was provided to those using the service.



Updated 17 August 2018

The service was well led.

The provider was also the registered manager. They had a clear vision with regards to the service they wished to provide.

The registered manager oversaw the day to day management of the service, which included audits to assess the quality of the service being provided.