One person told us, 'I am very happy with the care.'
We found that medicines were recorded and administered safely and appropriately. Staff were knowledgeable on the procedures in place to ensure this.
The provider had an effective system to regularly assess and monitor the quality of service that people received.
People told us that all care staff treated them with respect, listened to them and gave them choices. One person told us. 'The staff that support me are very good if I have any issues I call the office and it is dealt with.'
People were not always protected against the risks associated with the unsafe use and management of medicines. Appropriate arrangements for the recording, safe keeping and safe administration of medicines were not being followed.
We found that the agency was short staffed and struggling to recruit in a timely way. The manager told us they had temporarily suspended any new work in the affected areas to ensure there were enough staff to meet people's needs.
We were told there was an effective system to regularly assess and monitor the quality of service that people received. However we found this had not always being followed. This could put people at risk of potential harm.
We saw that care records documented people's wishes and preferences and staff were knowledgeable about the people they supported. The people we met told us they were happy with the care and support they received.
Checks had been carried out on staff before they started to work at the home. This included ensuring staff underwent a Criminal Records Bureau (CRB) check.
People receiving a service and relatives told us they felt they were listened to. Two people told us they had raised some concerns with the manager and they had been dealt with and resolved.