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Reports


Other CQC inspections of services

Community & mental health inspection reports for Glenbourne Unit can be found at Livewell Southwest CIC.

Inspection carried out on 29 August 2013

During a routine inspection

On the day of our visit we were told that there were 33 patients staying at the Glenbourne Unit – Bridford and Harford and 14 patients were on either long term or day leave. We spoke with eight patients, 10 staff members and members of the management team. We looked at five patients care files, observed care and reviewed information provided to us by the management team about how they ensured the quality and safety of the service.

Before patients received any care or treatment they were asked for their consent and staff acted in accordance with their wishes.

Patients we spoke with who were staying at the Glenbourne Unit said that their care and welfare needs were being well met. Comments included: “The staff are exemplary. I rely on them to keep me safe”, “My needs are being met to aid my recovery”, “I am OK, being looked after really well”; “It’s all good. Been playing basketball today” and “I can always find a quiet place if I need to.” We observed patients and staff. We saw plenty of positive interactions taking place and patients looked relaxed and comfortable asking staff for advice or information.

There were effective systems in place to reduce the risk and spread of infection.

Patients did not express any concerns about the Glenbourne Unit’s recruitment process.

People were made aware of the complaints system. This was provided in a format that they could understand and use if necessary.

Inspection carried out on 27 November 2012

During a routine inspection

On the day of our visit we were told that there were 42 patients staying at the Glenbourne unit on the two wards – Bridford and Harford and three patients were on leave. We spoke with 10 patients, 12 staff members including an occupational therapist and advocate and the management team. We looked at eight patients care files, observed care and reviewed information provided to us by the management team about how they ensured the quality and safety of the service.

Patients who used the service understood the care and treatment choices available to them. Patients told us how they were helped to understand the care and treatment choices available to them. Comments included: “I am fully involved in my care and treatment” and “I am involved in formulating my care plan and will write on it if I don’t agree with what has been written.”

Patients we spoke with who were staying at the Glenbourne Unit said that their care and welfare needs were being well met.

Patients we saw and spoke with confirmed that they felt safe and supported by staff at the Glenbourne Unit and had no concerns about the ability of staff to respond to safeguarding concerns.

Patients we spoke with informed us that staff met their needs in a timely manner. Everyone we spoke with were confident in the ability of staff to provide the care needed.