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Cleeve Court Community Resource Centre Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 28 August 2019

About the service: Cleeve Court Community Resource Centre (Cleeve Court) is a care home. Cleeve Court accommodates up to 45 people across two separate floors, Lansdown View and Kelston Rise, each of which have separate adapted facilities. The service specialises in providing care to people living with dementia. At the time of our inspection there were 35 people living at the service.

People’s experience of using this service and what we found: People were supported by a staff team who were kind and caring. Staff had good relationships with people and knew them well. We saw many examples of staff taking time to ensure people were well cared for.

The provider and senior staff had completed audits on the home to support quality checks. These checks had helped improve the quality of service provision.

There were enough staff to meet peoples' needs. Staff training was provided and ensured people's specific needs were covered. Staff recruitment procedures were followed appropriately, and staff received regular supervision.

Care plans were person centred and there was guidance within peoples' risk assessments for staff to follow.

Medicines were administered safely. We have made a recommendation about the storage of medicines.

People were supported to access healthcare professionals. People had access to the local community and activities focused on people’s preferences.

The environment had been decorated and designed to enable people living with dementia to navigate their way around the home with ease, and to keep them occupied with items of interest.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update: The last rating for this service was Requires Improvement (published 2 July 2018) and there was one breach of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 August 2019

The service was safe



Updated 28 August 2019

The service was effective



Updated 28 August 2019

The service was caring



Updated 28 August 2019

The service was responsive



Updated 28 August 2019

The service was well led.