The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Paulton Memorial Hospital

Salisbury Road, Paulton, Bristol, BS39 7SB (01761) 412315

Provided and run by:
Sirona Care & Health C.I.C.

Important: This service was previously managed by a different provider - see old profile
Important: The provider of this service changed. See new profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Paulton Memorial Hospital can be found at Sirona Care & Health C.I.C.. Each report covers findings for one service across multiple locations
Read inspection report

12, 13, 20 February 2014

During a routine inspection

We visited the minor injuries unit (MIU). We spoke with three patients, one relative and three staff. We observed three episodes of care to inform our evaluation of the support and treatment patients received.

Patients and their relatives were satisfied with the treatment they received. One patient told us 'it's handy and not too long to wait. Good!' Another patient said 'they have been very kind, very good.'

Patients received treatment from competent staff. Staff prioritised patients according to need. We observed treatment and support was responsive to patient's needs. Staff were patient and calm which reduced patient anxiety. They communicated clearly without the use of jargon to ensure patients understood what treatment was required.

Staff were aware of their role and responsibilities regarding safeguarding vulnerable adults and children. Resources such as policy and flowcharts were available to staff informing them of the procedure for reporting abuse.

The provider's quality monitoring system did not identify or act upon all key risks to patients and staff at all levels of the organisation.

10 January 2013

During a routine inspection

For this inspection, we inspected the care and treatment of patients on the 28-bedded ward. Patients told us they were involved in their care and treatment and felt respected by staff. One patient told us they appreciated how they did not have to seek permission from staff to walk around the ward, saying: 'if I want to go somewhere, like the day room, I can just go.' We observed a healthcare assistant who always asked the patient's permission before they took their pulse or blood pressure.

Patients we spoke with told us they were receiving the care and treatment they needed. A patient summed up their comments saying: 'I think it's all right it is'. We saw frail patients were cared for appropriately. We saw staff took action promptly in the event of an emergency.

Staff were aware of how to safeguard vulnerable patients. They described their training in this and other areas relating to meeting patient's care and treatment needs. One member of staff told us they had received 'all the training' they needed for their role and 'felt confident' because of this.

Sirona Care and Health had regular systems for consulting relevant persons about their opinions of service delivery. They also had systems to audit the quality of services provided, for example, monitoring complaints and if patients had a fall. All equipment was regularly maintained.