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CRG Homecare - Wolverhampton Good

Inspection Summary


Overall summary & rating

Good

Updated 14 November 2019

About the service

CRG Homecare – Wolverhampton is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 210 people were receiving a regulated service.

People’s experience of using this service and what we found

People told us they felt safe when receiving care. Staff knew how to identify and report concerns relating to people's safety and well-being. Risks were assessed and managed to reduce the risk of avoidable harm. People received support to take their medicines as prescribed. Staff were safely recruited.

Decisions about people's care and treatment were made in line with law and guidance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received training relevant to their role and understood people's individual and diverse needs.

People were happy with the support they received with meals and drinks. People were supported to access healthcare support when needed.

People were supported by a caring staff team who respected people's choices. People were supported to maintain their independence and their privacy and dignity was valued.

People were supported by a staff team who understood their needs and preferences. People and their relatives were involved in the assessment and planning of their care. People knew how to raise a concern if they were unhappy about the service they received.

People, relatives and staff felt the service was well managed. The registered manager and staff team had made improvments since the last inspection. People, relatives and staff were given opportunities to share feedback about the service. The registered manager and provider undertook regular auditing to ensure the quality of care provided. Staff held fundraising events to raise money for local charities.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 November 2019

The service was well-led.

Details are in our well-Led findings below.