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Keiron Starns Care Agency Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 30 June 2018

Keiron Starns Care Agency provides care and support to three people with learning disabilities living in the community.

This service provides care and support to people living in one 'supported living' setting, so that they can live in their own home as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People said they felt safe. Staff knew how to keep people safe. Risk assessments were in place and we saw examples of positive risk taking. These enabled people to be as independent as possible whilst maintaining their safety. Safe recruitment processes were undertaken. Medicines were managed safely.

Staff had been trained to carry out their roles. They had regular supervision sessions with the registered manager and all said they felt well supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. One relative said, “[Person’s name] has developed a great deal more independence and confidence since he has opted for independent living.”

We observed many positive interactions between staff and people using the service. One person said, “Staff are nice. They make me laugh.” Staff we spoke with spoke passionately about the support they provided.

Support plans were person centred and clearly detailed people’s preferences and choices about how they wanted to be supported. People were involved in writing and reviewing their plans. There was a complaints procedure in place. No complaints had been received since our last inspection.

The registered manager was a visible presence. Their values were clearly embedded in the service. Staff told us the registered manager was “very, very good” and “brilliant.” One relative said, “[Registered manager] has ensured that my son is able to develop his skills through enrolling him in college and finding him employment in the community.” There were quality assurance processes in place.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 30 June 2018

The service remains Good

Effective

Good

Updated 30 June 2018

The service remains Good

Caring

Good

Updated 30 June 2018

The service remains Good

Responsive

Good

Updated 30 June 2018

The service remains Good

Well-led

Good

Updated 30 June 2018

The service remains Good