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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 31 October 2019

About the service:

Chinite Home Care provides personal care to people living in their own homes. At the time of our visit, they were providing personal care to 15 people.

People’s experience of using this service and what we found

People were supported by staff who had been trained and were knowledgeable about reporting and acting on any concerns about people’s safety and well-being. Risk assessments were in place and staff adhered to these for the management of risks to people’s safety. Staffing levels were enough to meet people’s needs and recruitment processes were safe. People’s medicines were managed safely by staff who had received appropriate training. People were protected from the risks associated with the spread of infection.

People received effective care from staff who had the knowledge and skills to carry out their job roles. The service worked in partnership with other health professionals to ensure people received effective care and support. People were supported to eat and drink and maintain a balanced diet based on their needs and preferences. People's needs were assessed before they started to use the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were caring and treated people with respect and dignity. People were encouraged to be independent. They had their privacy and dignity respected. People were involved in making decisions about their care and the support they received. The importance of confidentiality was understood and respected by staff.

People received care and support which was personalised to their wishes and responsive to their needs. Staff had a good understanding of people’s needs, choices and preferences, and were aware of how to meet people’s individual needs as they changed. People and relatives felt able to make a complaint and were confident that complaints would be listened to and acted on.

People, relatives and staff felt the management team was approachable and the service was managed well. Staff were aware of their responsibilities in ensuring the quality of the service was maintained. There were effective systems in place to seek people’s views and opinions about the running of the service and drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection the service was rated good (published 24 July 2017). The service was previously registered at a different address.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 October 2019

The service was well-led.

Details are in our well-led findings below.