Spring Wood Lodge

Ratings - Long stay or rehabilitation mental health wards for working age adults

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This assessment looked at two rehabilitation wards, Byron ward and Bronte ward, at Spring Wood Lodge from 19 to 20 August 2025.

Following this assessment, we rated the service as good. The service had made improvements and was no longer in breach of regulations. There was a range of psychological provisions were available to all patients, medical charts matched the appropriate mental health act documentation, patient and clinical areas were clean and well maintained, and appropriate checks and audits took place. 

People's experience of this service

We spoke to 4 patients on Byron ward and 6 patients on Bronte ward. Some of these patients had experienced care on both wards. Overall, patients spoke positively about their experience of the service.

Patients described the service as good and helpful. They told us that staff listened and were caring and respectful. Patients on Byron ward told us that staff were always available to talk, and patients on Bronte ward told us that they could talk to staff most of the time, but this could occasionally be difficult when the ward was busy. Patients on Bronte ward also told us that it could sometimes be quite noisy and that they found this difficult. Patients on both wards said they felt safe and supported.

Patients told us that they felt the service empowered them to be more independent and be involved in their care planning. Patients spoke positively about the support received from the external generic advocacy service commissioned by the provider and said that the service took feedback seriously.

We spoke with 2 carers. Both relatives praised the care provided to their relative. They said care was consistent and person-centred, kept their relative safe, and showed that staff understood their relative’s individual needs. They told us that staff were friendly and welcoming, and they could communicate with staff when they needed to. They also said that the family forum the service provided was valuable to them.