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Loving Angels Care (Bracknell) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 9 February 2018

The inspection took place on 27 November and 11 December and was announced. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. We announced the inspection because we needed to ensure members of the management team would be available to carry out the inspection with us.Not everyone using Lovingangels Care Ltd receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

This was the first inspection of the service at its new location and was a comprehensive inspection. The service provided personal care support to 40 people at the time of the inspection.

The service is required to have a registered manager and one was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and effectively supported by the service. Risks to people and staff were assessed and action taken where possible to mitigate them. A robust recruitment system helped ensure that staff employed to support people were suitable and had the necessary skills.

People’s medicines were managed safely on their behalf. They received appropriate support for their nutritional or healthcare needs when necessary.

People’s rights and freedom were protected and their consent was sought for the care provided. People’s care reflected their diverse needs.

Staff received appropriate induction and training to equip them to support people well. They received ongoing support through supervision and their practice was monitored periodically.

People felt their care needs were met with kindness and respect by staff. They looked after people's dignity and encouraged them to be as independent as they were able and wished to be. People felt their diversity and individuality was respected and they were involved in decisions about their care.

People and, where appropriate relatives or representatives, were involved in reviewing care needs and felt their views were listened to.

The service investigated and addressed any complaints positively.

The service was well managed by a team who used various monitoring and audit systems to maintain effective governance. The views of people and staff were sought as part of ongoing review of the service’s performance.

Inspection areas

Safe

Good

Updated 9 February 2018

The service was safe.

Risks to people or staff were assessed and action taken to mitigate them.

The service had an appropriate recruitment process to try to ensure new staff had the right skills and approach.

People’s were provided with the right medicines at the right time.

Effective

Good

Updated 9 February 2018

The service was effective.

People felt staff met their support needs effectively.

Dietary and healthcare needs were supported where this was necessary or part of the care plan.

Staff received a thorough induction. The provider supplied an ongoing programme of training in a various ways. Staff practice was monitored and they received support through ongoing supervision.

The service worked well with external agencies when necessary and supported people’s transitions to other care provision.

Caring

Good

Updated 9 February 2018

The service was caring.

People felt very well cared for by staff who encouraged them to remain as independent as they could.

People felt involved in and consulted about their day to day care and said staff respected their dignity and individuality.

People’s diversity was recognised and respected.

Responsive

Good

Updated 9 February 2018

The service was responsive.

People and relevant others were involved in care decisions and reviews and felt listened to.

Where complaints had been made, the service had responded appropriately, investigated and resolved them.

The service liaised effectively with external specialist agencies when additional advice was required.

Well-led

Good

Updated 9 February 2018

The service was well led.

A registered manager was in place.

The management team had effective systems to monitor the service and exercise proper governance.

The views of people and staff were sought as part on ongoing review of the service.