Potters Bar Clinic

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

During this inspection we found breaches in well led relating to governance processes and oversight by managers.

The rating of well led had decreased and was rated as requires improvement.

We inspected  all 7 quality statements. Managers did have effective oversight of some issues and required further time to embed improvements at the service. This related to staff awareness and understanding of sexual safety, indications of a closed culture forming and issues surrounding the environment. However, the service had a stable management structure in place. Auditing processes were well embedded in the service. Staff were encouraged and supported to develop  their learning and skills. Leaders were involved and visible and gathered staff views on improvement, service feedback and ensured staff received regular supervision.