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Inspection Summary


Overall summary & rating

Good

Updated 31 December 2019

About the service

Westfield Manor provides accommodation and nursing care to a maximum of 25 people living with

dementia and/or mental health needs. The home is in quiet location close to the church in the Idle

area of Bradford. The accommodation offers 21 single rooms and two double rooms and there are two small communal lounges and a dining room where people are able to spend time. At the time of this inspection 23 people were using the service.

People's experience of using this service

Everyone we spoke with told us the service was exceptionally well led. Relatives praised the service and the impact it was having on people. We saw many examples of the positive impact the leadership and compassionate ethos at the home had on people’s wellbeing. The service had a welcoming, homely feel which met people’s individual sensory needs.

People told us they felt safe at Westfield Manor. Staff were aware of their responsibilities if they were concerned a person was at risk of harm. Care files contained detailed individual risk assessments to reduce risks to people’s safety and welfare.

An effective system was in place to ensure medicines were managed in a safe way. Sufficient staff were deployed to meet people’s assessed needs and staff recruitment was safe. Staff had undertaken training relevant to their roles and there were clear lines of communication and accountability within the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Mental capacity assessments and best interest decisions were completed when decisions needed to be made.

Most people told us they enjoyed their meals and we saw people received support with meals and drinks when required. There was clear and consistent working with other professionals who supported people.

People and their relatives told us staff were very caring and supported them in a way that considered their dignity, privacy and diverse needs. Care plans were detailed and based on robust assessments of need. People were supported with activities and interests to support them to lead fulfilling lives.

Detailed information documented people’s advanced care plans if people wanted to record their future wishes.

People told us they knew what to do if they had any concerns or complaints about the service and the management team were very accessible. People who used the service, staff and relatives were asked for their views about the service and these were acted on.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection:

At the previous inspection (published 1 March 2017) the service was rated good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor the service and re-inspect in line with the current rating. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 December 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 31 December 2019

The service was effective.

Details are in our Effective findings below

Caring

Good

Updated 31 December 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 31 December 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 31 December 2019

The service was exceptionally well-led

Details are in our Well-Led findings below.