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Reports


Inspection carried out on 23 January 2013

During a routine inspection

We spoke to three patients who received treatment on the day of our visit were very satisfied with the quality of care received. Care and treatment was planned and delivered in a way to ensure patient's safety and welfare.

The patients commented on how friendly and helpful the practice staff were. One patient said "I had not been for ten years another following a bad experience and dreaded the dentist". Now they look forward to going to the dentist.

All three patients commented on the cleanliness of the practice. One person said " the surgeries look great as would be expected, there is no problem with cleanliness". We found the practice very clean and tidy.

Patients were given appropriate information and choices about their treatment options. The prevention of dental problems was always emphasised by the dentists and other staff. One patient commented that "prevention is discussed". All three patients commented how easy it was to make an appointment. They said they only had to wait a couple of days for an appointment when they had problems. Appointments always ran to time.

Through training and development the provider was supporting the staff to deliver care and treatment to a high standard.

Review of records demonstrated that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.