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Archived: Fitzwilliam Court

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Inspection report

Date of Inspection: 23 September 2013
Date of Publication: 16 October 2013
Inspection Report published 16 October 2013 PDF | 77.47 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 September 2013, talked with people who use the service and talked with staff. We talked with commissioners of services.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People told us that they were satisfied with the care and support they were receiving. Their comments included "The care staff who come to see me are very nice”, “staff are lovely”, “smashing girls [care staff].They are a good group of staff who come to see me”, “staff respect me” and “I know all the staff who come to my flat, staff understand my needs and are very good.” All of the people we spoke with confirmed that staff generally arrived on time, stayed for their allocated time, never missed a visit and they had regular care workers. This meant that people knew who was coming at each visit and that the care worker knew what the person's individual needs and preferences were. No one expressed any concerns about the care they currently received.

We were able to access recent completed ‘satisfaction surveys’. The provider asked people, relatives and healthcare professionals about the service of Fitzwilliam Court. We saw that the completed surveys confirmed that people who used the service were very satisfied with the service provided and the care they received. Comments on the surveys included, “brilliant staff and support “and “the level of care, kindness and consideration shown by care staff is second to none.”

We checked the care files for the four people that we had visited. The care plans contained good information about the person's biography, personality and their medical and support needs. The care plans focused on the individual person. Risk assessments were included within the documentation and included moving and handling and any other environmental risk factors specific to the persons own home. The care plans had been signed by people to show that they had been involved in the care planning process.

There was evidence in the care plans that staff were continually monitoring people's health and wellbeing. Care plans seen had been reviewed and updated as required.

Staff we spoke with showed a good knowledge of the health and personal care needs of the people they provided care and support to. Staff told us they read people's care plans at the beginning of each visit. This was to check if the person's needs had changed. Staff were clearly aware of their responsibilities in making sure that they read through the person's care plan before providing care.

People that we spoke with told us that the agency had not missed any calls.

Prior to our inspection some external stakeholders were also contacted so they could contribute information prior to our visit. The local authority contracts and safeguarding team told us they had no current concerns relating to this service.