Updated 20 April 2026
Date of Assessment: 12 May to 9 June 2026.
Turning Point - Cumbria Learning Disabilities Supported Living provides care and support to people living in 'supported living' settings, so they can live as independently as possible. The service supports autistic people and people with a learning disability. People's care and housing are provided under separate contractual agreements.
CQC does not regulate premises used for supported living. This inspection looked at people's personal care and support. CQC only inspects the service being received by people provided with the regulated activity 'personal care', help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of the assessment, 21 people used the service.
We undertook this assessment to follow up from our previous assessment where some improvements to safe and well led areas were required. We found improvements had been made.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
There was enough suitably recruited, kind and caring staff who had received appropriate training. We did receive some comments from staff indicating there were some inconsistencies, particularly around staffing levels, and communication, these had been recognised and were being addressed, with clear evidence of ongoing improvement and commitment to quality care.
Staff felt supported and told us things had improved since the registered manager had taken over.
Medicines were well managed. People’s nutritional needs were well supported. The provider promoted a culture which encouraged people to pursue their own interests and make choices about how they lived their lives. This supported people to develop greater independence and achieve positive outcomes which enhanced their quality of life.
Consent was obtained from people whenever possible and capacity assessments and best interests decisions made when a person lacked capacity to give their consent.
The provider maintained a comprehensive programme of quality assurance checks, which were regularly reviewed to ensure the service remained safe and effective. The provider’s ratings were not displayed on the organisation’s website at the start of the assessment. This was addressed before the assessment ended, and further work was planned to update the website.
Leaders and staff worked well together and with other organisations to help people achieve good outcomes. Senior leaders listened to feedback and took action to improve the service.