The Care Quality Commission
  • Doctor
  • GP practice

Archived: Kidderminster Medical Centre

Overall: Good read more about inspection ratings

Waterloo Street, Kidderminster, Worcestershire, DY10 2BG (01562) 546740

Provided and run by:
Kidderminster Medical Centre

Important: The provider of this service changed. See new profile
Important: This service was previously registered at a different address - see old profile

All Inspections

27 July and 10 August 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Kidderminster Medical Centre on 27 July and 10 August 2017. The overall rating for this practice is good.

Our key findings across all the areas we inspected were as follows:

  • The practice was aware of and provided services according to the needs of their patient population. Staff received regular training and skill updates to ensure they had the appropriate skills, knowledge and experience to deliver effective care and treatment.
  • Risks to patients were assessed and well managed.
  • There were processes and procedures to keep patients safe. These included a system for reporting and recording significant events, keeping these under review and sharing learning where this occurred.
  • The practice was aware of the requirements of the duty of candour and systems ensured compliance with this.
  • Regular meetings and discussions were held with staff and multi-disciplinary teams to ensure that patients received the best care and treatment in a coordinated way.
  • Patients told us they were treated with dignity and respect and that they were fully involved in decisions about their care and treatment.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • A carers register was maintained to ensure appropriate support was provided. The practice had identified 3% of their patient population as carers.
  • There was a clear leadership structure which encouraged a culture of openness and accountability. Staff told us they felt supported by management.
  • The practice monitored and identified areas for improvement through their quality performance data.
  • Information about services and how to complain was available and patients told us that they knew how to complain if they needed to.
  • There was a strong focus on continuous learning and improvement at all levels.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice