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The London Care Project Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 October 2019

About the service

The London Care Project is a domiciliary care service which provides personal care support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, managing medicines and eating. At the time of our inspection there were 2 younger adults using the personal care service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People told us they felt safe. People were supported by staff who knew how to identify when people may be at risk of harm, and how to report their concerns. Staff openly discussed among themselves when things went wrong and learned lessons from these events. People were supported by consistent long standing staff who were available when needed. Peoples medicines were managed safely, and people were protected from the risks of infection.

People received care and support from care workers who were trained to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people required support with their health and diet, these needs were assessed, planned for and met.

People told us staff were sensitive and kind and they received a caring service. People’s rights to dignity, privacy and independence were promoted and respected. People’s choices were listened to and acted upon. People told us they felt valued and that they mattered to staff.

People’s individual needs were assessed, planned for and met. People’s decisions about how they wanted to receive their care and spend their time pursuing hobbies and interests were acted upon. People felt able to raise their complaints which would be responded to.

People and staff were positive about the management of the service which promoted an open and inclusive culture. Systems were in place to assess and monitor the quality of care people received. People’s views about the service provided were valued and used to drive improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 04 March 2017). At this inspection the rating has remained the same.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The London Care Project on our website at www.cqc.org.uk.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 October 2019

The service was well led.

Details are in our well led findings below.