Agincare UK Leominster

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Peoples care plans were updated when their needs changed. People’s communication methods were outlined within their care plans to enable them to receive care and treatment which worked for them. People told us their care needs and personal preferences were discussed with them before they started receiving care from Agincare UK Leominster. One person said, “My care needs are reviewed regularly”.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People told us their care and support needs were assessed, reviewed, and updated as required and we saw this was the case in their care plans.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff supported people to share their personal histories, preferences, and routines. Where someone had chosen not to do this, leaders recorded it in the care plan, so staff knew to respect their wishes. The service worked closely with healthcare professionals to ensure care and support met the needs of the individuals.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. People had reviews of their care and support on a regular basis. Relatives were aware and involved in the reviews of peoples care plans where appropriate.Staff were updated when a person’s care needs changed. The provider shared examples of improved outcomes people had experienced since transitioning to the service. For example, one person experienced a reduction in mobility which prevented them accessing their normal activities. Additional support calls were put in place and a referral was made to wheelchair services. This person was provided with an electric wheelchair and became more independent significantly reducing the number of calls needed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider had ensured staff received training and there were systems in place to assess people’s capacity to make individual decisions. People had individual mental capacity assessments and best interest decisions in place when they lacked capacity to make decisions included in their care plans. We saw the provider had met their legislative requirements in practice for people who had a Lasting Power of Attorney (LPA) appointed. Prior to making decisions about care, leaders ensured evidence of the LPA was obtained and they were consulted about all decisions.