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We are carrying out a review of quality at Loveys Lodge. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 19 November 2020

Loveys Lodge is a care home for up to four people living with a learning disability or autistic spectrum disorder and a physical disability. The service was supporting four people at the time of our visit.

We found the following examples of good practice.

Staff carried out cleaning throughout the day and completed more cleaning at night to make sure the home was hygienic.

Whole home testing of staff and people living at the service had been carried out for the last few months, with everyone taking part.

Inspection areas

Safe

Good

Updated 19 November 2020

We were not assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 6 July 2018

The service was effective.

Staff had attended a variety of training to keep their skills up to date and were supported with regular supervision and appraisals.

People could make choices about their food and drink and were provided with support when required.

People had access to health care professionals to ensure they received effective care or treatment.

Caring

Good

Updated 6 July 2018

The service was caring.

People were able to make decisions about their daily activities.

Staff treated people with kindness and compassion.

People were treated with dignity and respect, and had the privacy they required.

Responsive

Good

Updated 6 July 2018

The service was responsive.

Care and support plans were personalised and reflected people�s individual requirements.

People and their relatives were involved in decisions regarding their care and support needs.

There was a complaints system in place and people were aware of this.

Well-led

Good

Updated 6 July 2018

The service was well led.

People knew who the registered manager was.

People and their relatives were asked for, and gave, feedback which was acted on.

Quality monitoring systems were in place and were effective.