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Inspection Summary


Overall summary & rating

Good

Updated 21 August 2018

We carried out an announced inspection of Townfield Home Care on 25 and 26 July 2018.

This service is a domiciliary care agency. It provides personal care to people living in their own houses. At the time of the inspection, 150 people were receiving a service from the agency with a range of health and social care needs, such as people with a physical disability and people living with dementia. Support was tailored according to people's assessed needs within the context of people's individual preferences and lifestyles to help people to live and maintain independent lives and remain in their homes.

At the last inspection, in February 2016 the service was rated overall as ‘Good’. At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff knew how to recognise and report abuse and understood their responsibilities in keeping people safe. Where risks to people's safety had been identified, ways to mitigate these risks had been discussed with the person and recorded so staff knew how to support the person safely. The provider was following appropriate recruitment procedures to make sure only suitable staff were employed. People received their medicines when they needed them from staff who had been trained and had their competency checked. Risk assessments were carried out to enable people to retain their independence and receive care with minimum risk to themselves or others.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff were provided with the training they required in order to support people safely and effectively. An induction and training programme was in place for all staff. A detailed assessment was carried out to assess people’s needs and preferences prior to them receiving a service. This meant that care outcomes were planned and staff understood what support each person required. People were supported with their healthcare and nutritional needs as appropriate.

Care and support was planned and personalised to each person, which ensured they were able to make choices about their daily lives. People had access to a complaints procedure. Where people received end of life care this was planned and provided sensitively.

Quality assurance and information governance systems remained in place to monitor the quality and safety of the service. People and relatives spoken with told us that they were satisfied with the service provided and the way it was managed.

Inspection areas

Safe

Good

Updated 21 August 2018

The service remains good.

Effective

Good

Updated 21 August 2018

The service remains good.

Caring

Good

Updated 21 August 2018

The service remains good.

Responsive

Good

Updated 21 August 2018

The service remains good.

Well-led

Good

Updated 21 August 2018

The service remains good.